Customers should expect efficiency, better services
No Thumbnail Available
Date
2026-03-18
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
New Vision
Abstract
NIC General Insurance's ISO '9001:2015 certification validates its commitment to quality and operational discipline, supporting long-term growth. Elias Edu, the managing director of NIC General Insurance, in an interview with Aloysious Kasoma, says the certification benefits include improved service delivery, efficiency and customer experience, with standardised processes and quality checks ensuring faster claim settlements and clearer communication. The certification journey involved comprehensive process reviews, staff training and internal audits.
Description
Newspaper Article
Keywords
Citation
Kasoma, A. (2026). Customers should expect efficiency, better services. New Vision.