Ayado, Sarah Irene2026-09-142026-09-142026-02-22Ayado, S. I. (2026). When 'online' still means follow-up : rethinking Uganda's e-service promise. Daily Monitor.https://bdears.busitema.ac.ug/handle/123456789/9492Newspaper ArticleUganda has made visible progress in digitising public services. Over the years, government institutions such as URSB, Passport Control Office, URA, NIRA and Uneb, among many others, have launched online portals, digital payment platforms, and electronic application systems.enArticle