Kasoma, Aloysious2026-10-192026-10-192026-03-18Kasoma, A. (2026). Customers should expect efficiency, better services. New Vision.https://bdears.busitema.ac.ug/handle/123456789/11108Newspaper ArticleNIC General Insurance's ISO '9001:2015 certification validates its commitment to quality and operational discipline, supporting long-term growth. Elias Edu, the managing director of NIC General Insurance, in an interview with Aloysious Kasoma, says the certification benefits include improved service delivery, efficiency and customer experience, with standardised processes and quality checks ensuring faster claim settlements and clearer communication. The certification journey involved comprehensive process reviews, staff training and internal audits.enArticle