An Online student complain management system
| dc.contributor.author | Arapmwotil, Levi | |
| dc.date.accessioned | 2026-09-07T13:26:30Z | |
| dc.date.available | 2026-09-07T13:26:30Z | |
| dc.date.issued | 2026-09-07 | |
| dc.description.abstract | This project report presents the development of an online student complaint management system for Busitema University. The current manual complaint handling system was found to be inefficient, with an estimated 60% of complaints either unaddressed or taking over four weeks to receive a response. The main objective was to develop a web-based system that allows students to submit complaints, automatically routes them to the appropriate administrator based on complaint type, and enables tracking and reporting. The study adopted a case study research design and used Rapid Application Development (RAD) methodology. Data was collected using questionnaires, interviews, and observation from a sample of 80 students and 20 administrative staff. System requirements were identified, and the system was designed using context diagrams, DFDs, use case diagrams, and an ERD. Implementation used HTML, CSS, JavaScript, PHP, and MySQL. The system was tested using unit testing, integration testing, and user acceptance testing. Results showed that the system improved complaint resolution time by 75%, eliminated miscounting, and provided full transparency. The study concludes that an online complaint management system with automated routing significantly enhances service delivery in higher education institutions. Recommendations include integration with existing student portals. | |
| dc.description.sponsorship | MWOTIL JACKSON, CHEBET JUDITH | |
| dc.identifier.citation | Arapmwotil, L. (2026). An online Student complain Management System case study: Busitema University [Undergraduate research report]. Busitema University. | |
| dc.identifier.uri | https://bdears.busitema.ac.ug/handle/123456789/9389 | |
| dc.language.iso | en_US | |
| dc.publisher | Busitema University | |
| dc.title | An Online student complain management system | |
| dc.title.alternative | Case Study: Busitema University | |
| dc.type | Thesis |