Development and validation of a total quality management model for Uganda’s local governments

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dc.contributor.authorMusenze, Ibrahim Abaasi
dc.contributor.authorMayende, Sifuna Thomas
dc.date.accessioned2026-05-26T04:52:36Z
dc.date.available2026-05-26T04:52:36Z
dc.date.issued2020
dc.descriptionResearch article
dc.description.abstractThe objectives of this study were to provide reliable and valid constructs of TQM and a measurement model in the context of Uganda’s local governments (LGs) for evaluation of TQM implementation process. The paper used survey-based data from Uganda’s LGs. Data were analysed through exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) using Analysis of moment structure (AMOS) version 20 software. Through EFA and CFA procedures, the findings show support for reliability and validity of the new TQM scale. Managerially, the instrument presented provides Uganda’s LGs with an understanding of TQM implementation to inform quality delivery. Practitioners therein, will also be able to use this instrument to evaluate their TQM implementation so as to target improvement areas. The study contributes to theory through development and validation of an original parsimonious TQM scale for the LGs that can be used to improve quality delivery. Subjects: Testing, Measurement and Assessment; Public Management; Nonprofit Management; Strategic Management Keywords: Total quality management; exploratory factor analysis; confirmatory factor analysis; instrument validation
dc.description.sponsorshipBusitema University
dc.identifier.citationIbrahim Abaasi Musenze & Mayende Sifuna Thomas | (2020) Development and validation of a total quality management model for Uganda’s local governments, Cogent Business & Management, 7:1, 1767996, DOI: 10.1080/23311975.2020.1767996
dc.identifier.urihttps://doi.org/10.60682/97jn-wk89
dc.language.isoen
dc.publisherCogent
dc.relation.ispartofseriesCogent Business & Management ; (2020), 7: 1767996
dc.titleDevelopment and validation of a total quality management model for Uganda’s local governments
dc.typeArticle
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