Development of a Web-Based water bill payment system intergrated with SMS notifications and pop messages.
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Date
2026-09-04
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Busitema University
Abstract
The increasing adoption of information and communication technologies has transformed the way organizations deliver services and manage information. Water utility providers are embracing digital solutions to improve billing efficiency, enhance customer communication, and simplify payment processes. Integrating SMS notifications and pop-up reminders into water billing systems helps consumers receive timely billing information and payment reminders, thereby improving service delivery and revenue collection. The main objective of this project was to develop a Water Bill Payment System integrating SMS notifications and pop-up messages for Nagongera town. The Rapid Application Development (RAD) methodology was employed because it supports the rapid development and deployment of functional software through continuous user involvement and iterative improvements. The system was designed using the Model-View-Presenter (MVP) architectural pattern to ensure efficient processing of user requests and effective management of application data. The application was developed using the PHP programming language with Visual Studio Code as the integrated development environment, while Windows 10 was used as the development platform. Comprehensive testing was conducted to evaluate the functionality, reliability, and usability of the developed system. The test results indicated that the system successfully met the intended objectives by providing efficient water bill management, secure payment processing, automated SMS notifications, and timely pop-up reminders, thereby improving customer convenience and supporting effective revenue collection for the water utility.
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Aguttu, J. M. (2026). Development of a Web-Based water bill payment system intergrated with SMS notifications and pop messages. [Undergraduate, research report]. Busitema University.