Servant leadership, job satisfaction, and organizational citizenship behavior among employees in Bugweri district local government.
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Date
2026
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Busitema University
Abstract
This study examined the relationship between servant leadership, job satisfaction, and organizational citizenship behavior among employees of Bugweri District Local Government. The study was guided by four objectives: to examine the relationship between servant leadership and job satisfaction, servant leadership and organizational citizenship behavior, job satisfaction and organizational citizenship behavior, and the mediating role of job satisfaction. The study was anchored on the social exchange theory and adopted a cross-sectional research design and a quantitative approach. A sample of 313 respondents was drawn from a population of 1,442 employees. Data were collected from 256 respondents at 81.8% response rate using a selfadministered questionnaire. The research instruments returned Cronbach's alpha coefficients of 780 for servant leadership, .739 for job satisfaction, and .732 for organizational citizenship behavior, with Content Validity Index scores of .835, .814, and .840 respectively. Data were analyzed using descriptive statistics, correlation, simple linear regression analysis, and mediation analysis. The findings revealed a significant positive relationship between servant leadership and organizational citizenship behavior, servant leadership and job satisfaction, and job satisfaction and organizational citizenship behavior. Job satisfaction was found to significantly and partially mediates the relationship between servant leadership and organizational citizenship behavior. Based on findings, the study concludes that servant leadership is a significant driver of organizational citizenship behavior, and that job satisfaction serves a conduit that translates servant leadership into organizational citizenship behavior. The study recommends that Bugweri District Local Government embed a culture of empowerment and care for employees to enhance job satisfaction and ultimately organizational citizenship behaviors. However, the study acknowledges limitations like use of a cross-sectional design, confinement to Bugweri district and potential response bias associated with use of questionnaire.
Keywords: Servant leadership, job satisfaction, organizational citizenship, citizenship behavior, employees, Bugweri district
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Citation
Kato, M. (2026). Servant leadership, job satisfaction, and organizational citizenship behavior among employees in Bugweri district local government. [Unpubished dissertation]. Busitema University.