Online Food Ordering and Delivery Managment System
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Date
2026
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Busitema University
Abstract
Abstract
This research report presents the design and implementation of an Online Food Ordering and Delivery Management System for KEJ Foods, a food establishment located at Busitema University's Nagongera Campus. The study addressed the operational challenges posed by the manual food ordering system currently in use, which resulted in long wait times, order inaccuracies, and limited business intelligence for the owners. The main objective was to design an integrated digital management system to streamline operations, enhance decision-making, and improve customer service. The specific objectives included reviewing literature to determine system requirements, designing the system, implementing core functional modules, and testing the system at KEJ Foods. The study employed a qualitative research approach integrated with the Rapid Application Development (RAD) methodology. Data collection methods included interviews, questionnaires, and observation. The system was developed using HTML, CSS, JavaScript, PHP, and MySQL, following a three-tier architecture. Key findings revealed significant improvements in order processing efficiency, inventory management, and customer satisfaction. The system successfully provided functionalities for menu management, order processing, real-time chat, payment processing, and administrative reporting. The study concluded that the implemented system effectively addressed the identified operational challenges and provided a context-appropriate digital solution for campus-based food vendors. Recommendations include investment in digital food ordering platforms, training for administrators, and establishment of data privacy policies.
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Mudidi, J. (2026). Online Food Ordering and Delivery Managment System Case study: KEJ FOODS [Undergraduate, research report]. Busitema University.