Nagongera Students’ Complaint Management System (Case Study: Busitema University Nagongera Campus)
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Date
2024
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Busitema University
Abstract
This project led to the development of a computerized Nagongera Students’
Complaint Management System for Busitema University Nagongera Campus
which Provides a digital platform where students at the campus can raise their
concerns and have them be able to get feedback from the administration. The
complaints of the students are grounded into various categories and sub categories
to enable the administration to easily analyze and address their issues
This research aimed at developing a Nagongera Students’ complaint management
system to eliminate the manual way of raising the students’ concerns to the
administration which is tiring, time consuming and in most cases ineffective. Here
the student, first registers on the system so he can be able to login and access the
system at any moment he/she wishes to access it, the admin has all the authority on
the system has he/she can view the complaint of students, their login activities, their
number and also provides feedback to the complaint raised.
The system was developed using the Unifying Modeling Language with fronted and
back-end interface with a database system. The developing software tools included
PHP, HTML, JavaScript, Visual Studio, Xampp and finally with MYSQL. The
database store records of Students at Nagongera campus and related information.
The data collection methods used included; sampling observation, interviewing,
focused group Discussion and finally questioner.
With the development of this system the issues affecting Students at Nagongera
Campus will always reach the concerned departments very quickly the response will
be generated.
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Citation
Kato, K. R. (2024). Nagongera Students’ Complaint Management System (Case Study: Busitema University Nagongera Campus) [Research Report]. Busitema University.