Nagongera Students’ Complaint Management System (Case Study: Busitema University Nagongera Campus)
| dc.contributor.author | Kato Rogers | |
| dc.date.accessioned | 2026-04-30T06:55:05Z | |
| dc.date.available | 2026-04-30T06:55:05Z | |
| dc.date.issued | 2024 | |
| dc.description.abstract | This project led to the development of a computerized Nagongera Students’ Complaint Management System for Busitema University Nagongera Campus which Provides a digital platform where students at the campus can raise their concerns and have them be able to get feedback from the administration. The complaints of the students are grounded into various categories and sub categories to enable the administration to easily analyze and address their issues This research aimed at developing a Nagongera Students’ complaint management system to eliminate the manual way of raising the students’ concerns to the administration which is tiring, time consuming and in most cases ineffective. Here the student, first registers on the system so he can be able to login and access the system at any moment he/she wishes to access it, the admin has all the authority on the system has he/she can view the complaint of students, their login activities, their number and also provides feedback to the complaint raised. The system was developed using the Unifying Modeling Language with fronted and back-end interface with a database system. The developing software tools included PHP, HTML, JavaScript, Visual Studio, Xampp and finally with MYSQL. The database store records of Students at Nagongera campus and related information. The data collection methods used included; sampling observation, interviewing, focused group Discussion and finally questioner. With the development of this system the issues affecting Students at Nagongera Campus will always reach the concerned departments very quickly the response will be generated. | |
| dc.identifier.citation | Kato, K. R. (2024). Nagongera Students’ Complaint Management System (Case Study: Busitema University Nagongera Campus) [Research Report]. Busitema University. | |
| dc.identifier.uri | https://bdears.busitema.ac.ug/handle/123456789/1797 | |
| dc.language.iso | en_US | |
| dc.publisher | Busitema University | |
| dc.title | Nagongera Students’ Complaint Management System (Case Study: Busitema University Nagongera Campus) | |
| dc.type | Thesis |